Exchange & Refund Goods

EXCHANGE

You have the right to exchange the goods within 14 days upon receipt of the shipment.

For exchange of  the goods, it is necessary to fill in the Form "for unilateral termination of the contract", which you can download here.

We will only send the new item upon receipt of the returned item and when we determine that the Returned Product must be correct without any trace of use in the original packaging with an invoice and a completed form within the specified time.

When replacing the item ordered, the cost of shipping in both directions is paid by the customer.

 

REFUND

The returned item must be returned without delay and within 14 days of receipt of the shipment.

In order to return the goods, you must complete the Form of "Unilateral Termination of Contract", which can be downloaded here.

The refund will be made in the same way that the payment was made. If the order has been paid by card, the money will be returned to the card, and for payment by debiting the funds we will pay into the current account (enter IBAN on the form).

We will only send the new item upon receipt of the returned item and when we determine that the Returned Product must be correct without any trace of use in the original packaging with an invoice and a completed form within the specified time.

The shipping cost of the return goods will be paid by customer 

The address to which you can send the item is:

Kallos Lash Academy

(CE-MAKOR d.o.o)

Karla Metikoša 2, 10000 Zagreb