Unfortunately, it is not possible to order KALLOS products by phone.

Ordering on KALLOS is very simple: After placing the desired items in the shopping cart, you can complete your order using the "CHECK" button. During ordering, you can simply open a user account, and you will then be automatically logged in. You will then be guided through the order process in three steps (address - payment method - confirmation) and you can complete your order. Unfortunately, it is not possible to order from our site without first registering a user account.

After each order, we will send you an e-mail confirmation of the order, which contains all the information. You will find an overview of all orders in your profile. Click on the My Profile icon, and then on "My Orders". On the desktop version of the site, the user account icon is located in the upper right corner of the page. Sign in/ORDER HISTORY On the mobile version of the site, you need to click on the icon in the lower right corner and then on "My Orders".

Yes, if you want your shipment to be delivered to a GLS or DPD parcel machine, you must enter your home address during the payment process. When your shipment is received by GLS or DPD courier service, you will receive an SMS or e-mail with a link that offers a way to change the delivery conditions. By simply clicking on the link, you can redirect the shipment to a DPD or GLS parcel machine.

The KALLOS offer is available in the following countries:

Andorra, Austria, Belgium, Bulgaria, Bosnia and Herzegovina, Cyprus, Montenegro, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Greece, Ireland, Italy, Kosovo, Latvia, Lithuania, Liechtenstein, Luxembourg Hungary, Malta, Monaco Netherlands , Norway, Germany, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia. Spain, Sweden and Switzerland, North Macedonia, the Vatican.

In case your country is not listed, please contact us at info@kallosprolashcollection.com

After placing the order, you will receive an order confirmation by e-mail containing an overview of the purchased products, account address, delivery address and selected payment method.

We want to offer you the best possible service. First of all, this includes fast and smooth processing of your order.

Your date of birth is needed primarily so that we can always clearly distinguish you from other customers (perhaps of the same name), but also as proof of your legal age.

NO, you don't need to have a user account through the kallos Webshop and you can complete your shopping as a guest.
Yes, to shop on KALLOS you need a user account. Registration is simple and free via the registration form.

Canceling an order on Kallos is possible as long as it has not entered the processing process in the warehouse.

Our warehouse is fast in processing orders, so sometimes it is impossible to cancel an order after only a few minutes.

If you want to cancel your order, please contact our customer service at info@kallosprolashcollection.com or

Call (Mon-Fri from 8 a.m. to 4 p.m.)

Please note that it is not possible to change the delivery address by clicking on "Orders" if the order has already been confirmed.

However, if you want your shipment to be redirected and delivered to a DPD or GLS parcel machine, you will have to do the following. When DPD or GLS collects your shipment, you will receive an email or SMS with a link that allows you to change the delivery conditions.

By simply clicking on the link, you can redirect the shipment to the desired parcel machine, change the delivery address.

Of course! You can order from us at any time from your tablet or smartphone. Simply visit our KALLOS PRO LASH COLLECTION store via the Internet browser of your mobile device.

Our website is also optimized for mobile devices.

We also offer a free mobile app for Android and Apple smartphones. To use the app, just download it from the App Store or Google Play Store. If you have any questions, please call us.

In principle, there is no minimum order amount on KALLOS, but there may be for certain payment methods, which we will inform you about in due time.

In principle, there is no limit to the amount of an order on KALLOS. The maximum order amount depends on the selected payment method.

Use this text to answer questions in as much detail as possible for your customers.

Yes, you can purchase up to 6 interest-free installments with the PBZ and Diners Club card

You can choose from the following payment methods: VISA, Mastercard, Maestro, Diners, Bank transfer, PayPal and cash on delivery.

Register for PayPal for free via https://www.paypal.com/hr/webapps/mpp/home and enter your bank or credit card details.

Please note that payments are only possible from registered PayPal accounts within the EMEA (Europe, Middle East, Africa) region.

When ordering at www.kallosprolashcollection.com, you will be automatically redirected to the PayPal page.

Here you confirm the payment with your email address and your PayPal password. After successful payment, you will be redirected back to kallosprolashcollection.hr where you will receive a confirmation that your order has been successfully received. Payment via PayPal Express is not possible. If you have additional questions, please contact PayPal customer service via https://www.paypal.com/hr/smarthelp/contact-us.

When filling out the account information, please enter information from the company and OIB (required) so that we can issue you an R1 invoice. Subsequent changes to accounts will not be possible.

In the case of cash on delivery, the shipment is paid upon delivery - in cash or by card for home delivery.

If you want to return a product paid for by cash on delivery, please note that we must first receive the return shipment in our return warehouse, after which we will start the process of transferring the money to your selected bank account.

We will send you a confirmation of receipt of the shipment in our warehouse via e-mail.

If you chose a card as the payment method, your order will be confirmed only if the payment process was successful. Therefore, the payment confirmation for these payment methods appears directly in the browser window.

There are several reasons why card payment was not possible. For example, an error when entering card information, an invalid card, or a technical error on our part. As an alternative, we are happy to offer you the option of cash on delivery.

Value added tax (VAT) is shown separately in each invoice.

You will find the three-digit security code on the back of the card, usually next to the signature field.

We do not offer tax-free orders.

SEPA stands for Single Payment Area in Euros. This is the name of the new unified regulation for domestic and European payments.

IBAN (International Bank Account Number) is a number that will replace all national account details (account numbers, banks, etc.).

BIC (Unique Bank Code) is an internationally standardized bank code with which payment service providers are uniquely identified worldwide.

Use this text to answer questions in as much detail as possible for your customers.

In order to exercise the right to unilateral termination, the consumer must provide the trader with a written notice stating that he is terminating the contract.

The notification must be written on a permanent medium and contain the information indicated below. and it can be delivered as a letter sent by post or electronic mail.

If the consumer exercises his right to unilateral termination, he will not bear the costs incurred in this connection except for the direct costs of returning the goods.

We can issue a refund only after the goods have been returned to us. You can fill out and send a copy of the form for unilateral termination of the contract electronically.

We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.

Products for return are sent to the address Studio Kallos, Karla Metikoša 2, 10000 Zagreb. Returned products must be unopened, in their original packaging, without signs of use.

The buyer also bears the cost of any reduction in the value of the goods. The original invoice must be sent with the return.

Refunds are made in the same way the order was paid for.

The correct return address is Studio Kallos, Ulica Karla Metikoša 2, Zagreb 10000

Refunds are made within 14 days from when we receive and approve your returned products, using the payment method you chose when ordering.

Direct replacement of the returned product is unfortunately not possible. As soon as we receive the return of the shipment, the funds will be returned to you using the payment method you used when placing the order.

In the meantime, you can simply order the product again.

Refund of delivery costs is not possible since the service has been fulfilled from our side. Refunds are made exclusively for the products you are returning.

In order to obtain the right refund, it is necessary to fill out the contract termination form, which you can find under the category EXCHANGE & RETURN OF PRODUCTS , which we ask you to send to our official email: i nfo@kallosprolashcollection.com , where you will enter your account number (IBAN.) for the refund funds

You can send the return shipment with any delivery service at the buyer's own expense.

If the product we delivered is damaged or defective in some way, of course you can advertise it - with an explanation of the damage as the reason for the return.

For complaints, please contact us at info@kallosprolashcollection.com

The postage for returning the product is borne by the buyer.

At KALLOS, after receiving the order, you have 14 days to return the product.

Additional information on the right of withdrawal can be found in our KALLOS general terms and conditions.

Refunds are always made in the same way in which they were paid. When paying by credit card, the refund is made to the credit card account.

For cash on delivery payment, we need the IBAN and SWIFT/BIC of your bank account, so that we can make the bank transfer.

You enter this information in the form for one-time termination of the contract.