ORDER

Can I order via phone calls?

Unfortunately, it is not possible to order KALLOS products by phone.

How can I order?

Ordering on KALLOS is very simple: After placing the desired items in the shopping cart, you can complete your order using the "CHECK" button. During ordering, you can simply open a user account, and you will then be automatically logged in. You will then be guided through the order process in three steps (address - payment method - confirmation) and you can complete your order. Unfortunately, it is not possible to order from our site without first registering a user account.

How can I see my past orders?

After each order, we will send you an e-mail confirmation of the order, which contains all the information. You will find an overview of all orders in your profile. Click on the My Profile icon, and then on "My Orders". On the desktop version of the site, the user account icon is located in the upper right corner of the page. Sign in/ORDER HISTORY On the mobile version of the site, you need to click on the icon in the lower right corner and then on "My Orders".

Can I deliver the order to a GLS or DPD parcel machine?

Yes, if you want your shipment to be delivered to a GLS or DPD parcel machine, you must enter your home address during the payment process. When your shipment is received by GLS or DPD courier service, you will receive an SMS or e-mail with a link that offers a way to change the delivery conditions. By simply clicking on the link, you can redirect the shipment to a DPD or GLS parcel machine.

Do you also allow orders abroad?

The KALLOS offer is available in the following countries:

Andorra, Austria, Belgium, Bulgaria, Bosnia and Herzegovina, Cyprus, Montenegro, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Greece, Ireland, Italy, Kosovo, Latvia, Lithuania, Liechtenstein, Luxembourg Hungary, Malta, Monaco Netherlands , Norway, Germany, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia. Spain, Sweden and Switzerland, North Macedonia, the Vatican.

In case your country is not listed, please contact us at info@kallosprolashcollection.com

What happens after I place an order?

After placing the order, you will receive an order confirmation by e-mail containing an overview of the purchased products, account address, delivery address and selected payment method.

Why do I have to state my date of birth when ordering?

We want to offer you the best possible service. First of all, this includes fast and smooth processing of your order.

Your date of birth is needed primarily so that we can always clearly distinguish you from other customers (perhaps of the same name), but also as proof of your legal age.

Do I have to create a user account to be able to shop?

NO, you don't need to have a user account through the kallos Webshop and you can complete your shopping as a guest.
Yes, to shop on KALLOS you need a user account. Registration is simple and free via the registration form.

Can I cancel my order if it hasn't been shipped yet?

Canceling an order on Kallos is possible as long as it has not entered the processing process in the warehouse.

Our warehouse is fast in processing orders, so sometimes it is impossible to cancel an order after only a few minutes.

If you want to cancel your order, please contact our customer service at info@kallosprolashcollection.com or

Call (Mon-Fri from 8 a.m. to 4 p.m.)

Can I change the delivery address for an already confirmed order?

Please note that it is not possible to change the delivery address by clicking on "Orders" if the order has already been confirmed.

However, if you want your shipment to be redirected and delivered to a DPD or GLS parcel machine, you will have to do the following. When DPD or GLS collects your shipment, you will receive an email or SMS with a link that allows you to change the delivery conditions.

By simply clicking on the link, you can redirect the shipment to the desired parcel machine, change the delivery address.

Can I also order via mobile device?

Of course! You can order from us at any time from your tablet or smartphone. Simply visit our KALLOS PRO LASH COLLECTION store via the Internet browser of your mobile device.

Our website is also optimized for mobile devices.

We also offer a free mobile app for Android and Apple smartphones. To use the app, just download it from the App Store or Google Play Store. If you have any questions, please call us.

What is the minimum order amount?

In principle, there is no minimum order amount on KALLOS, but there may be for certain payment methods, which we will inform you about in due time.

What is the maximum order amount?

In principle, there is no limit to the amount of an order on KALLOS. The maximum order amount depends on the selected payment method.

Frequently asked question

Use this text to answer questions in as much detail as possible for your customers.

MY PROFILE

How can I register?

To open a user account, simply click on the link

MY PROFILE »Register« in the header, then in the registration area click on the link "Register" and fill out the registration form.

Are there any registration costs for KALLOS?

Your KALLOS membership is free and of course will remain so.

Can I edit my data independently?

If you are logged in to your user account in the "My Profile" category, you can view and edit information about your name, address and phone number.

To change your e-mail address, you can send us an e-mail at: info@kallosprolashcollection.com .

You can change your address details the next time you order - simply enter the new address in the Shipping Address or Billing Address field.

How can I delete my user account?

You can send us a request to delete your user account by e-mail at: info@kallosprolashcollection.com .

The e-mail with the request to delete the user account does not need to have a special format, but please contact us in any case from the e-mail address for which you originally opened the user account. In order to process your request, we may request further information for comparison and identification before responding to the request. After processing your request, we will immediately delete your user account, provided that there are no legal provisions to the contrary (eg payment of outstanding amounts).

How can I find out more about the use of my data? What about the right to data portability?

You can see your right under the EU General Regulation on Personal Data ("GDPR") and the Law on the Implementation of the General Data Protection Regulation on the "Privacy Policy" page.

payments

Can I buy in installments?

Yes, you can purchase up to 6 interest-free installments with the PBZ and Diners Club card

What payment methods are possible?

You can choose from the following payment methods: VISA, Mastercard, Maestro, Diners, Bank transfer, PayPal and cash on delivery.

How can I pay via PayPal?

Register for PayPal for free via https://www.paypal.com/hr/webapps/mpp/home and enter your bank or credit card details.

Please note that payments are only possible from registered PayPal accounts within the EMEA (Europe, Middle East, Africa) region.

When ordering at www.kallosprolashcollection.com, you will be automatically redirected to the PayPal page.

Here you confirm the payment with your email address and your PayPal password. After successful payment, you will be redirected back to kallosprolashcollection.hr where you will receive a confirmation that your order has been successfully received. Payment via PayPal Express is not possible. If you have additional questions, please contact PayPal customer service via https://www.paypal.com/hr/smarthelp/contact-us.

Can I get an invoice in the name of my company (R1)?

When filling out the account information, please enter information from the company and OIB (required) so that we can issue you an R1 invoice. Subsequent changes to accounts will not be possible.

How are payments and refunds made in the case of cash on delivery?

In the case of cash on delivery, the shipment is paid upon delivery - in cash or by card for home delivery.

If you want to return a product paid for by cash on delivery, please note that we must first receive the return shipment in our return warehouse, after which we will start the process of transferring the money to your selected bank account.

We will send you a confirmation of receipt of the shipment in our warehouse via e-mail.

Will I receive a confirmation of receipt of payment?

If you chose a card as the payment method, your order will be confirmed only if the payment process was successful. Therefore, the payment confirmation for these payment methods appears directly in the browser window.

Why was my card payment declined?

There are several reasons why card payment was not possible. For example, an error when entering card information, an invalid card, or a technical error on our part. As an alternative, we are happy to offer you the option of cash on delivery.

How is VAT displayed?

Value added tax (VAT) is shown separately in each invoice.

Where can I find the security code on my card?

You will find the three-digit security code on the back of the card, usually next to the signature field.

Is a tax-free order possible?

We do not offer tax-free orders.

What do SEPA, IBAN and BIC mean?

SEPA stands for Single Payment Area in Euros. This is the name of the new unified regulation for domestic and European payments.

IBAN (International Bank Account Number) is a number that will replace all national account details (account numbers, banks, etc.).

BIC (Unique Bank Code) is an internationally standardized bank code with which payment service providers are uniquely identified worldwide.

Frequently asked question

Use this text to answer questions in as much detail as possible for your customers.

delivery

What are the shipping costs?

We offer free delivery for orders over €99.00 (within Croatia). The cost of delivery for orders less than 99.00 euros is from 0.99 to 7.00 euros depending on the selected delivery method.

The cost of delivery outside Croatia is calculated at the last step of the purchase.

What is the delivery time?

Products that are available from the moment of order confirmation are usually delivered within 1 to 5 working days (within Croatia)*except islands

How can I track my order?

To check the delivery status of your order, open the delivery confirmation you received via e-mail. For each package we send you, you will receive a confirmation of shipment including a link to track the shipment. That way, you will know at all times where the shipment is and how long it will take to arrive at your address.

Also, courier services will send you an SMS on the day of delivery to the mobile phone number specified during ordering. We suggest that you follow the shipment tracking link that you received in the e-mail "Confirmation of shipment sent" or through your user account by clicking on "My Orders", to make sure that you are at home at the time of delivery or if the package has been redirected to the parcel machine as to make sure you collect your package before it is returned to the sender.

With which service providers will my package be sent?

We send our products through our delivery partner - GLS, DPD and BOX NOW (for Croatia). For foreign orders, the delivery services are DPD, Hrvatska Pošta and GLS, depending on the location.

How can I be sure that I have placed my order correctly?

If you want to check whether the order has been processed correctly, you can see this in the order confirmation sent by e-mail.

You can also find your orders in your account in the »My Orders« area. If you have any further questions regarding the order, you can contact our customer service at any time via e-mail at info@kallosprolashcollection.com , we will be happy to help you.

What can I do if I receive a damaged product?

If the product we delivered is damaged or defective in some way, of course you can return it free of charge - with an explanation of the damage as the reason for the return.

To return the product, please contact us at info@kallosprolashcollection.com.

As soon as we receive the return of the shipment, the funds will be returned to you using the payment method you used when placing the order.

Can my shipping address be different from my billing address?

Of course, you can place your order at an address that is not the same as the billing address. For example to your workplace. Simply select the payment method and enter the desired delivery address in the "Delivery address" field.

Can I change the delivery address even after placing the order?

Please note that it is not possible to change the delivery address by clicking on "My Orders".

However, if you want your shipment to be redirected and delivered to a GLS, DPD parcel machine, you will have to do the following.

When the courier service collects your shipment, you will receive an SMS or email with a link that allows you to change the delivery conditions. By simply clicking on the link, you can redirect the shipment to the desired parcel machine.

Which countries do you deliver to?

The KALLOS offer is available in the following countries: Andorra, Austria, Belgium, Bulgaria, Bosnia and Herzegovina, Cyprus, Montenegro, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Greece, Ireland, Italy, Kosovo, Latvia, Lithuania, Liechtenstein , Luxembourg Hungary, Malta, Monaco Netherlands, Norway, Germany, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia. Spain, Sweden and Switzerland, North Macedonia, the Vatican.

In case your country is not listed, please contact us at info@kallosprolashcollection.com

return & exchange

How can I return the product?

In order to exercise the right to unilateral termination, the consumer must provide the trader with a written notice stating that he is terminating the contract.

The notification must be written on a permanent medium and contain the information indicated below. and it can be delivered as a letter sent by post or electronic mail.

If the consumer exercises his right to unilateral termination, he will not bear the costs incurred in this connection except for the direct costs of returning the goods.

We can issue a refund only after the goods have been returned to us. You can fill out and send a copy of the form for unilateral termination of the contract electronically.

We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.

Products for return are sent to the address Studio Kallos, Karla Metikoša 2, 10000 Zagreb. Returned products must be unopened, in their original packaging, without signs of use.

The buyer also bears the cost of any reduction in the value of the goods. The original invoice must be sent with the return.

Refunds are made in the same way the order was paid for.

What address should I send the return to?

The correct return address is Studio Kallos, Ulica Karla Metikoša 2, Zagreb 10000

When can I expect a refund?

Refunds are made within 14 days from when we receive and approve your returned products, using the payment method you chose when ordering.

Is it possible to exchange a returned product directly?

Direct replacement of the returned product is unfortunately not possible. As soon as we receive the return of the shipment, the funds will be returned to you using the payment method you used when placing the order.

In the meantime, you can simply order the product again.

Will I get a refund for shipping costs when I return an order?

Refund of delivery costs is not possible since the service has been fulfilled from our side. Refunds are made exclusively for the products you are returning.

Where can I enter my bank account details for a cash on delivery refund?

In order to obtain the right refund, it is necessary to fill out the contract termination form, which you can find under the category EXCHANGE & RETURN OF PRODUCTS , which we ask you to send to our official email: i nfo@kallosprolashcollection.com , where you will enter your account number (IBAN.) for the refund funds

Where can I submit my return package?

You can send the return shipment with any delivery service at the buyer's own expense.

How can I advertise a product?

If the product we delivered is damaged or defective in some way, of course you can advertise it - with an explanation of the damage as the reason for the return.

For complaints, please contact us at info@kallosprolashcollection.com

Do I have to pay for return shipping?

The postage for returning the product is borne by the buyer.

In what time period can I return the product?

At KALLOS, after receiving the order, you have 14 days to return the product.

Additional information on the right of withdrawal can be found in our KALLOS general terms and conditions.

How will I get a refund of the money I paid?

Refunds are always made in the same way in which they were paid. When paying by credit card, the refund is made to the credit card account.

For cash on delivery payment, we need the IBAN and SWIFT/BIC of your bank account, so that we can make the bank transfer.

You enter this information in the form for one-time termination of the contract.

the rest

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Find out more

How can I contact you?

You can contact our customer service by e-mail info@kallosprolashcollection.com and by phone at +38515601159

Mon - Fri: 8 a.m. to 4 p.m., Saturdays and holidays: CLOSED .

Fees may apply for calls from abroad.

How can I share my suggestions or feedback with you?

We look forward to your feedback, criticism or praise.

Send us an e-mail at info@kallosproashcollection.com .

In any case, you will receive an answer from us.

What can I do if I want to appeal?

If the product we delivered is damaged or defective in some way, of course you can advertise it - with an explanation of the damage as the reason for the return.

For complaints, please contact us at info@kallosprolashcollection.com

Which web browsers does KALLOS support?

KALLOS supports all web browsers.

What are cookies and what are they used for on KALLOS?

Cookies are small text files that are usually placed on your computer from a website.

When the website is opened again, the information from the cookie is automatically loaded and processed.

In our store, cookies are used, among other things, to save the customer's shopping cart during the purchase. This also means that you don't have to re-login to KALLOS every time.Furthermore, you can use cookies to see which products you last viewed.

What can I do if I have technical problems with the site?

We always try to offer you a great shopping experience in our online store.

If you notice a technical problem or something is not working as you expected, we would be happy if you let us know briefly, so that we can look into what it is about.

Write us a short message, preferably with a screenshot, and send it toinfo@kallosprolashcollection.com.

In order to be able to use all the functions of our online store, we recommend that you always use the latest version of your browser.

So make sure you have installed the latest version of your web browser, JavaScript is activated and cookies are allowed.

Still don't have an answer to your question?

Use our virtual customer service
***on the right corner of the website marked CHAT BOX or

send an inquiry

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Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

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