Frequently Asked Questions

To open an account, simply click on the "Register" link in the header of the page and fill out the registration form. You can also open your account during your first order. In both cases, you need to enter your email address and a secret password. Using this information, you can log in to your account at any time and have the ability to view, check or change your information.

Your registration on www.kallosprolashcollection.com is free.

If you are logged into your account on www.kallosprolashcollection.com, you can view and edit your name, address and phone number in the "Profile" category. To change your email address, please contact our customer service. You can change your address the next time you place an order - simply enter the new address in the shipping or billing address fields. Once your order has been submitted and processed, it is not possible to change the address. If the wrong address is entered, the package will be returned to us, and as soon as we receive it back, you will be refunded and you can place a new order. You will receive an email confirmation from us for any changes to your personal information immediately after the change.

You can send us a request to delete your user account by e-mail to info@kallosprolashcollection.com. The e-mail with the request for deletion does not need to have a special format, but we ask that you contact us in any case from the e-mail address for which you originally opened your user account. In order to process your request, we may request further identification information before responding to your request. After processing, we will delete your user account immediately, provided that there are no legal provisions to the contrary (e.g. payment of outstanding amounts).

Ordering on our webshop is very simple: after you have added the desired items to your cart, you can place your order using the "Checkout" button. During the ordering process, you can simply create an account or continue shopping as a guest. You will then be guided through the ordering process (address - payment method - confirmation) and can complete your order.

To check the delivery status of your order, open the delivery confirmation you received via email. For every package we send, you will receive a confirmation of shipment including a link to track the shipment. This way, you will always know where your shipment is and how long it will take to arrive at your address.

Yes, if you want your shipment to be delivered to a parcel machine (or redirected), enter your address during the payment process, and upon receiving an SMS or email from the courier service with a link to change the delivery conditions, you can redirect the shipment to the parcel machine of your choice with a simple click.

You can cancel an order on Kallos as long as it has not entered the warehouse processing process. Our warehouse processes orders quickly, so sometimes it is impossible to cancel after just a few minutes. If you wish to cancel an order, please contact our customer service from Mon-Fri from 8am to 4pm.

Please note that it is not possible to change the delivery address within your account once an order has been confirmed. However, when the courier service picks up your shipment, you will receive an SMS or email with a link that allows you to change the delivery terms or redirect the package.

If the address is not found, the shipment will be returned to us, and the funds will be refunded to you via the payment method you used when placing the order.

You can choose from the following payment methods: VISA, Mastercard, Maestro, PayPal, Google Pay, Apple Pay, Discover, cash on delivery and bank transfer.

Yes. When completing your order at the checkout, be sure to provide your OIB (Tax Identification Number) in the field provided and enter the name of your company/salon so that we can issue you a valid R1 invoice.

During the checkout process, enter your code in the field provided for discounts ("Coupon code" or "discount code"). The total amount of your order will immediately be reduced by the value of the coupon.

Delivery within Croatia takes 1 to 10 business days, depending on the chosen delivery service. It is free for all orders over €99.00; delivery costs depend on the chosen delivery service, ranging from €1.99 to €7.

Yes, if you wish to have your shipment delivered to a parcel locker (or redirected), enter your address during the payment process, and upon receiving an SMS or email from the courier service with a link to change delivery terms, you can simply click to redirect the shipment to a parcel locker of your choice.

The KALLOS offer is available in the following countries:

AND, AUT, BEL, BGR, BIH, CYP, MNE, CHE, CZE, DNK, EST, FIN, FRA, GIB, GRC, IRL, ITA, KSV, LVA, LTU, LIE, LUX, HUN, MLT, MCO NLD, NOR, DEU, POL, PRT, ROU, SMR, SRB, SVK, SVN, ESP, SWE, MKD, Vatican.

You can find more information on this link. If your country is not on the list, please contact us at info@kallosprolashcollection.com.

Returned items must be sent back without delay, and no later than 14 days from the date of receipt of the order. For hygienic reasons, professional cosmetic products, liquids, and adhesives can only be returned if they are completely unopened, unused, and in their original packaging.

Address for returns and exchanges:
Kallos Lash Academy (CE-MAKOR d.o.o.). Karla Metikoša 2, 10000 Zagreb, Croatia.

You can read more at the link.

If the product we delivered is damaged or defective in any way, you can, of course, return it free of charge - stating the damage as the reason for return.

To return a product, please contact us by email. As soon as we receive the returned shipment, your funds will be refunded using the same payment method you used for the purchase.

The customer has the right to exchange goods within 14 days from the date of receipt of the order.
Address for returns and exchanges:
Kallos Lash Academy (CE-MAKOR d.o.o.). Karla Metikoša 2, 10000 Zagreb, Croatia.

You can read more at this link.

Refunds are issued within 14 days of us receiving and approving your returned products, using the same payment method you selected when ordering.

Enter your email address in the field at the bottom of our website. The newsletter provides information about the latest products, exclusive coupons, sales, and new education dates.

The Kallos Loyalty Program is our exclusive loyalty rewards system created for our customers. With every purchase on our webshop, you collect points that you can convert into discounts on future orders of cosmetic products. You can read more at the link

All current information about the types of training (from basic courses for classic eyelashes to advanced volume techniques and brow lifts) can be found in the main menu under the "Training" category, while all dates and times are already displayed in advance under the "Training Schedule" menu. The registration method depends on the type of training you choose: Live trainings are arranged directly by sending an inquiry to the e-mail address: info@kallosprolashcollection.com. You can simply register and pay for online trainings by adding them to the cart directly on the website. The possibility of accessing online trainings is also visible within your user profile after successful registration.

If you recognize yourself in this story, contact us at info@kallosprolashcollection.com. In your application, be sure to include a few words about yourself and attach your portfolio (or links to your work and social media). We can't wait to see your work!

As an award-winning luxury brand and a reliable support for beauty professionals, we offer special benefits, contractual cooperation, and marketing support for salons that exclusively work with our product range. For more information, please contact us via email at info@kallosprolashcollection.com.

To start, we recommend the classic set: Hollywood glue 5ml, tweezers from the Tweezers category, C 0.07 eyelashes by length, and practice eyelashes. The easiest way to start is with a ready-made Start package.

Recommended Kallos products:

• Start Packages (Kallos)

• HOLLYWOOD GLUE 5 ML

• K1 SHORT TWEEZERS 12 CM

• SUPER SOFT C 0.07

• FOIL FOR EYEBROWS AND EYELASHES

The Lash Lift Starter Kit (vegan creams 1 and 2, clear adhesive, 3D filler, and silicone pads) is used — the lashes are fixed to the silicone, creams are applied step by step, and finally a filler for nourishment. The complete Lash & Brow Lift collection has all individual products.

Recommended Kallos products:
• STEP 1 - LASH & BROW VEGAN

• STEP 2 - LASH & BROW VEGAN

• SILICONE PADS FOR LASHES

According to Kallos' offer and customer reviews, the HOLLYWOOD GLUE (best-seller, 1–3 second drying time) and the newer BLACK BOND glue stand out for their retention/durability. However, actual durability also depends on room humidity, isolation, and client care, so it's impossible to objectively claim which is the absolute 'longest-lasting' on the entire market.

Recommended Kallos products:

• HOLLYWOOD GLUE 5 ML

• BLACK BOND GLUE 5 ML

• TOKYO SPEED GLUE 5 ML

• SUPERBONDER (sealant)

Professional eyebrow equipment (tweezers, brush, henna, dyes, mapping tools) is available directly from the Kallos Pro Lash Collection webshop, with delivery to Croatia and several European countries.

Recommended products:

• Eyebrow Henna

• Tweezers (Kallos)

• Accessories (Kallos)

• Refectocil Dyes (Kallos)

Kallos recommends the award-winning ADDICTED eyebrow and eyelash oil for daily care and hydration after treatment, and 3D FILLER for additional regeneration of hair structure.

Recommended Kallos products:

• ADDICTED EYEBROW AND EYELASH OIL

• 3D FILLER 10 ml

For eyelash isolation, Kallos recommends the K22 QUICK SPLIT PRO TWEEZERS or for volume (fan) techniques, the K11 EXPERT BY TEA K. tweezers — both are bestsellers specifically for creating fans. The entire tweezer collection has models for classic, volume, and mega volume.

Yes — Kallos has a dedicated vegan system: STEP 1 - LASH & BROW VEGAN and STEP 2 - LASH & BROW VEGAN, designed for both lash and brow lifts.

Classic is 1 on 1, like C 0.15 by lengths, while volume uses thinner lashes (0.03–0.07mm) to create fans, e.g., D 0.06 by lengths or pre-made Premade fans.

Henna from the Eyebrow Henna collection is mixed with an activator, applied with a brush, left on for a few minutes, and then removed with a damp cotton pad — the result lasts longer than classic dye.

Recommended products:

• HENNA BROWS START KIT

• HENNA ACTIVATOR

• HENNA LIQUID PEEL

• Eyebrow Henna — all shades

Professional Cream Remover is applied to the adhesive bond, with a protective pad underneath, and then the extensions are gently removed with tweezers.

For 2026, natural, fuller, "fluffy" brows with softer edges and an emphasis on hair health are dominant, instead of sharply defined lines — the "laminated" effect is still a hit. Kallos products that follow this trend: BROW LINER (awarded as the best eyebrow product by Story.hr) for precise yet natural filling, BROW BOSS HYBRID for long-lasting hold without stiffness (gel-wax hybrid, winner of Story Beauty Influencers Choice 2025), and BROW FIBER GEL for a thicker yet natural look.

Combine thinner lashes (0.06–0.07mm) and a softer curl such as C 0.07 or Super Soft C 0.07 for a softer, more natural effect.

Kallos has a ready-made, award-winning HOME BOX BROW LIFT set that includes everything you need for an at-home treatment.

RefectoCil tints are dermatologically tested and gentler for the eye area, with long-lasting results. For sensitive eyes, a prior allergy patch test on the skin is always recommended 24–48 hours before treatment, regardless of the chosen tint.

Kallos SUPERDRY is applied in a thin layer to the extension strip before application to accelerate bonding and drying. Direct contact with skin/eyes should be avoided, and the product should be used according to the instructions on the packaging.

The award-winning ADDICTED Brow and Lash Oil (Kallos Luxury Lash & Brow Growth Oil) is used to strengthen and stimulate the appearance of thicker hair growth with regular use.

The shop offers C, CC, D, D+, L, L+, and M curls, as well as thicknesses from 0.03 to 0.15mm — gentler curls and thinner lashes (e.g., C 0.06) give a more natural look, while stronger D/D+ (D+ 0.07) create a more dramatic effect.

Recommended products:

• SUPER SOFT C 0.07

• SUPER SOFT CC 0.07

• D 0.07 MIXED TRAYS

• L 0.07 MIXED TRAYS

Kallos recommends avoiding water and moisture for the first 24 hours, and regularly applying ADDICTED eyebrow and eyelash oil for nourishing and extending the results of the treatment.