Return Request

Use this form to submit your request to withdraw from your purchase contract:

Check our Return & Exchange Policy.
Read our Privacy Policy.
Review our Terms of Condition.
Fill in all required fields (*).
IBAN is required if you paid by bank transfer, and in some cases if you paid by card (if a refund to your card isn't possible).

First name*

Last name*

Email*

Phone*

Street and number*

City*

ZIP / postal code*

Order number*

IBAN (optional)

Required if you paid by bank transfer. If you paid by card, IBAN is not required — only provide it if your card payment provider does not allow a refund to your card, in which case we will process the refund to this account instead.

Item name or quantity (optional)

If you're returning only part of your order, please specify the item name(s) or quantity.

Reason for withdrawal

Comment

I hereby declare that I am withdrawing from the contract for the purchase of goods ordered through this form. I am aware of my right to withdraw from the contract within 14 days without giving any reason, in accordance with our Return Policy. I agree that my personal data will be processed solely for the purpose of carrying out this refund request, in accordance with our Privacy Policy.

The goods must be returned without undue delay, and no later than 14 days from the date this withdrawal statement is sent. The consumer bears the direct cost of returning the goods, unless otherwise stated in our Return Policy. We will issue the refund using the same payment method used for the purchase, or to the provided IBAN if payment was made by bank transfer or if a refund to the card is not possible, no later than 14 days after we receive the returned goods or proof that the goods have been sent back, whichever occurs first. We reserve the right to withhold the refund until that time.