Terms and Conditions

Article I. - Basic Information

This website is managed by CE - MAKOR d.o.o. for services and trade, Ulica Karla Metikoša 2, 10000 Zagreb, Republic of Croatia; registered with the Commercial Court in Zagreb, MBS: 081105465, OIB: 47366287988, Registration number: 4747135; Share capital: HRK 20,000.00 paid in full; Business bank: Erste & Steiermärkische Bank; IBAN: HR8624020061100833341; account number: 2402006-1100833341; and these Terms of Business regulate the process of ordering, contracting, delivery, payment, and complaint handling for products and services offered on these pages via means of distance communication. CE - MAKOR d.o.o. offers this site, including all information, tools, and services available from this site, to you, the visitor and/or customer, conditioned upon your acceptance of all terms, conditions, and notices stated here.

Throughout the website, the terms "seller", "merchant", "we", "us", and "our" refer to CE - MAKOR d.o.o.

A site visitor is any person who accesses http://kallosprolashcollection.com via electronic communication means.

A product customer is any person who places an electronic order and makes a payment via credit card or by bank transfer to the account of CE - MAKOR d.o.o. via electronic communication means.

http://kallosprolashcollection.com is a registered domain of CE - MAKOR d.o.o.

Please read these Terms of Business carefully before accessing and/or using our site. By visiting our site and/or purchasing anything from us, you agree to be bound by the following terms ("Terms of Business", "Terms", "General Terms of Business"), including all additional terms and policies referenced herein and/or available by hyperlink. These Terms of Business apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or content contributors. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use our services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Business. You can review the most current version of the Terms of Business at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Business by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our online store is hosted and supported on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Article II. - Products and/or Services

CE - MAKOR d.o.o. undertakes to regularly maintain and provide visitors and customers with unambiguous, clear, easily understandable information about products in a manner adapted to means of distance communication. Products and/or services are available exclusively online through the website https://kallosprolashcollection.com We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate due to different screen settings. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

Article III. Terms of Sale/Purchase

The procedure and conditions for purchasing goods through the kallosprolashcollection.com online store are defined by the following parameters: order, payment, delivery, and complaint handling for goods from CE - MAKOR d.o.o. through the online store. It allows the purchase of the entire range of goods offered. A customer is considered any person who orders at least one product electronically.

• Ordering goods

Goods are ordered electronically. By clicking the "Add to cart" button, the selected product is saved in the shopping cart. Goods are considered ordered when the customer completes the entire order process. You will receive an order confirmation email to the email address you registered with as a customer. If you do not receive such a message, please check whether the items are in your cart. If they are not, please contact us by email at info@kallosprolashcollection.com CE - MAKOR d.o.o., as the owner of the kallosprolashcollection.com website, undertakes to deliver all ordered products. If kallosprolashcollection.com is unable to deliver any of the ordered products, it will contact the customer by email regarding a replacement product or cancellation of the ordered product. All other ordered products will be delivered.

• Payment Methods

  Consumers can pay for their approved orders in the following ways, choosing the payment method themselves:

  1. Card payments: One-time payment or installment payments (installment payments are possible with Diners card and PBZ bank cards). The system supports the following cards:

     • Visa (with Verified by Visa™ protection)

     • MasterCard (with MasterCard® SecureCode™ protection)

     • Maestro

     • Diners

     • American Express

     • Discover

  2. Digital wallets and fast payments:

     • Google Pay: Fast and secure payment via your Google account with a high level of data protection.

     • Apple Pay: Secure shopping via Apple devices with identity verification (Face ID or Touch ID).

  3. PayPal: Paying with PayPal is considered the safest way to pay online. When ordering on www.kallosprolashcollection.com you will be redirected to the PayPal page to confirm the transaction.

  4. Paysafecard: Payment via a pre-paid voucher by entering a 16-digit PIN, ensuring maximum privacy.

  5. Cash on delivery: In cash when picking up the package from the delivery service.

  6. Bank transfer: Transactional payment, via internet banking or a general payment slip.

• Transportation of goods

Ordered goods will be packaged in such a way that they cannot be damaged by ordinary handling during transport. Upon receipt of the ordered goods, the buyer is obliged to check for any damage or deviation from the quantity of ordered goods and immediately make a complaint to the delivery worker who delivered the goods, refusing to accept the delivered goods. Checking the correctness of the order is up to the buyer, and subsequent complaints will not be accepted. Delivery of goods is within 1-3 working days after the order is completed and applies to the entire Republic of Croatia. Delivery cost is not included in the product price.

• Complaints

If the received item does not suit you, if you have questions, or wish to exchange an item, please contact us within 14 days of receiving the shipment by email at: info@kallosprolashcollection.com and we will accommodate you as much as possible, unless the item has already been worn or destroyed, and that did not happen due to our fault or the fault of the delivery service. You are deemed to have fulfilled your obligation on time if you send or hand over the goods to us, or to a person authorized by us to receive the goods, before the expiry of the aforementioned deadline. We can only issue a refund after the goods have been returned to us or after you provide us with proof that you have sent the goods back to us. Item returns are made to the address Ulica Karla Metikoša 2, 10000 Zagreb, Croatia. You bear the costs of returning the item.

For exchanges and returns of goods, it is necessary to fill out the "unilateral contract termination" form, which you can download here.

Article IV. - Method of confidential data protection

CE - MAKOR d.o.o. will handle the personal data of its customers in accordance with the Personal Data Protection Act, applying appropriate technical and security measures for personal data protection. Learn more about this on the privacy policy page.

Article V. - Statement on the collection and protection of personal data

CE - MAKOR d.o.o. undertakes to protect the personal data of customers by collecting only necessary, basic data about customers/users that are essential for fulfilling our obligations; informs customers about how collected data is used, regularly gives customers the option to choose how their data is used, including the option to decide whether or not they want their name removed from lists used for marketing campaigns. All user data is strictly kept and is only accessible to employees who need this data to perform their job. All employees of CE - MAKOR d.o.o. and business partners are responsible for adhering to the principles of privacy protection. All your data is strictly kept and is only accessible to employees who need this data to perform their job. All current and future employees of CE - MAKOR d.o.o. and business partners are responsible for adhering to the principles of privacy protection.

Article VI. - Statement on online payment security

When paying in our web shop, you use CorvusPay - an advanced system for secure acceptance of payment cards via the internet. CorvusPay ensures complete confidentiality of your card data from the moment you enter it into the CorvusPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with the complete data of your payment card. Also, the data is unavailable even to CorvusPay system employees. The isolated core independently transmits and manages sensitive data, keeping it completely secure.

The form for entering payment data is secured by an SSL transport encryption of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to online payment security prescribed by leading card brands, i.e., it operates in accordance with the standard – PCI DSS Level 1 – the highest security standard in the payment card industry. When paying with cards included in the 3-D Secure program, your bank additionally confirms your identity with a token or password, in addition to the validity of the card itself.

Corvus Info considers all collected information as banking secrets and treats them accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely safe, and its privacy is guaranteed by the most modern protection mechanisms. Only data necessary for the performance of business in accordance with prescribed demanding procedures for online payment is collected.

Security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring, and in-depth checks to prevent network vulnerabilities, as well as planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.

• SECURITY GUARANTEE
  
  

  Security programs that protect you when shopping on our site: Diners Secure Shopping, MasterCard® SecureCode™, Verified by Visa™, American Express, Discover, Google Pay, Apple Pay, and Paysafecard.

  1. Diners Secure Shopping The Diners system enables secure authorization and collection for customers, and provides the point of sale with insight into all authorized transactions through a special administration module. Transaction authorization is performed automatically, and debiting can be performed automatically or by manual confirmation using the administration module.

  2. MasterCard SecureCode MasterCard® SecureCode™ is a new service from MasterCard and your card issuer that provides you with additional security when shopping online. You do not need a new MasterCard or Maestro® card to use this service. You choose your personal MasterCard SecureCode and never share it with any online merchant. A private code means additional security against unauthorized use of your credit or debit card when shopping online. Every time you make an online payment with your MasterCard or Maestro card, a window from your card issuer opens and asks you to enter your personal SecureCode, just as it asks you to enter your PIN at an ATM. In just a few seconds, the card issuer confirms your information and allows you to complete your online purchase.

  3. Verified by Visa Verified by Visa™ is a new service that allows you to shop online with added security. With the simple Verified by Visa™ process, your identity is verified when shopping at online stores participating in the program. This convenient way of shopping is possible with your existing Visa card. In addition, Verified by Visa™ is a quick process. You only need to register your card once and create your own password. Then, after making a purchase at participating stores, a Verified by Visa™ window will appear. Simply enter your password and click "submit". Your identity is confirmed, and your purchase is secure. To activate Verified by Visa™ on your Visa card or to learn more about this, please contact your financial institution that issued your Visa card.

4. American Express American Express is a service that allows you to shop online with additional security. With the simple American Express procedure, your identity is confirmed when shopping in online stores included in the program. This convenient way of shopping is possible with your existing American Express card. In addition, American Express is a fast procedure. You only need to register your card once and confirm your identity according to the issuer's instructions. Then, after completing a purchase in stores included in the program, a transaction confirmation window will appear. Simply confirm your identity and click "submit". Your identity is confirmed, and your purchase is secure. To activate American Express benefits on your card or learn more about this, contact your financial institution that issued your American Express card.

5. Discover Discover is a service that allows you to shop online with additional security. With the simple Discover procedure, your identity is confirmed when shopping in online stores included in the program. This convenient way of shopping is possible with your existing Discover card. In addition, Discover is a fast procedure. You only need to register your card once and follow the authentication steps. Then, after completing a purchase in stores included in the program, a confirmation window will appear. Simply enter the required information and click "submit". Your identity is confirmed, and your purchase is secure. To activate Discover options on your Discover card or learn more about this, contact your financial institution that issued your Discover card.

6. Google Pay Google Pay is a service that allows you to shop online with additional security. With the simple Google Pay procedure, your identity is confirmed within your Google account without the need to share your card number with the merchant. This convenient way of shopping is possible with your saved cards in Google Wallet. In addition, Google Pay is a fast procedure. You only need to add your card to Google Wallet once. Then, after selecting Google Pay as the payment method, a confirmation window will appear for purchase confirmation via biometrics or your device's password. Your identity is confirmed, and your purchase is secure. To activate Google Pay on your device or learn more about this, visit the official Google Pay support page.

7. Apple Pay Apple Pay is a service that allows you to shop online with additional security and privacy. With the simple Apple Pay procedure, your identity is confirmed when shopping using a unique device-specific number and transaction code. This convenient way of shopping is possible with your existing card added to Apple Wallet. In addition, Apple Pay is a fast procedure. You only need to register your card on an Apple device once. Then, after selecting Apple Pay in the online store, a confirmation window will appear via Face ID, Touch ID, or your password. Your identity is confirmed, and your purchase is secure. To activate Apple Pay on your Apple device or learn more about this, visit the official Apple support page.

8. Paysafecard Paysafecard is a service that allows you to shop online with additional security without the need for a bank account or credit card. With the simple Paysafecard procedure, your transaction is carried out via a prepaid voucher, guaranteeing the security of your financial data. In addition, Paysafecard is a fast procedure. You need to purchase a Paysafecard voucher at a point of sale and enter the 16-digit PIN into the window that appears when paying. Simply enter your PIN and confirm the transaction. Your identity is protected, and your purchase is secure. To learn more about the Paysafecard service or find the nearest point of sale, visit the official Paysafecard website.

9. PayPal Register for free on PayPal via https://www.paypal.com/hr/webapps/mpp/home and enter your bank details or credit card information. Please note that payments are only possible from registered PayPal accounts within the EMEA region (Europe, Middle East, Africa). When ordering on www.kallosprolashcollection.comyou will automatically be redirected to the PayPal page. Here you confirm the payment with your email address and your PayPal password. After successful payment, you will be redirected back to our page where you will receive an order confirmation. Payment via PayPal Express is not possible. If you have any further questions, please contact PayPal customer service.

Article VII. - Conversion statement

All payments will be made in Euro currency. The amount charged to your credit card account is obtained by converting the price to Euros according to the valid exchange rate of the Croatian National Bank. When your credit card is charged, the same amount is converted to your local currency according to the exchange rate of credit card associations. As a result of this conversion, there may be a slight difference from the original price listed on our websites.

QUESTIONS AND CONTACT

If you wish to: access, correct, amend or delete personal data we have about you, file a complaint, or simply want more information, please contact us at info@kallosprolashcollection.com or by mail at CE - MAKOR d.o.o., Ulica Karla Metikoša 2, 10000 Zagreb, Republic of Croatia.