• We ship goods ordered in the Kallos online store as soon as possible. Speed ​​and convenience of delivery are key for us.
• The cost of delivery is calculated automatically when you purchase the product and you are issued an invoice with the price of the purchased products and the delivery price
• The cost of delivery will be shown in the shopping cart along with the price of the product
• The cost of delivery in the territory of the Republic of Croatia depends on the chosen courier service, which the customer chooses at the last step of the order, and amounts from €0.99 to €7.00 depending on the courier service
  
  Courier services are:
  
• Box now - LEARN MORE
• GLS - LEARN MORE
• DPD - FIND OUT MORE

• For the order amount above EUR 99.00, the shipping cost is free and is fully borne by Ce-Makor doo for the territory of the Republic of Croatia
• The deadline for delivery of products, for which it is stated that they are in stock, in the whole of Croatia is 3 working days from the day of the order, for the islands 7 working days , except for products with a special note
• Orders received on a working day by 11 a.m. are usually shipped the same day.
• DELIVERY IS NOT MADE ON WEEKENDS BUT EXCLUSIVELY FROM MONDAY TO FRIDAY!
• In the event of a change in the delivery date or any other important circumstances for the execution of the order, the customer will be notified immediately by our customer service
• If the package with the ordered products does not arrive in the expected period (4 working days from the order in the Republic of Croatia), send us an e-mail at info@kallosprolashcollection.com or call +3851 5601-159 in order to take the necessary measures.

DELIVERY ABROAD:

• for orders outside Croatia, the shipping price is calculated on the last step, and you can find the prices on the >>SHIPPING COST>> link

OTHER:

• Ce-Makor doo is not responsible for losses or delays in delivery service due to holidays or weather conditions, but please contact us via e-mail at info@kallosprolashcollection.com and we will try to solve the problem
• BANK TRANSFER - Orders are sent upon receipt of funds to our business account Ce-Makor doo
• In case your country is not available for delivery , please contact us directly at info@kallosprolashcollection.com so that we can check the best possible shipping method for both parties.

EXCHANGE

You have the right to exchange the goods within 14 days upon receipt of the shipment.

For exchange of  the goods, it is necessary to fill in the Form "for unilateral termination of the contract", which you can download here.

We will only send the new item upon receipt of the returned item and when we determine that the Returned Product must be correct without any trace of use in the original packaging with an invoice and a completed form within the specified time.

When replacing the item ordered, the cost of shipping in both directions is paid by the customer.

 

REFUND

The returned item must be returned without delay and within 14 days of receipt of the shipment.

In order to return the goods, you must complete the Form of "Unilateral Termination of Contract", which can be downloaded here.

The refund will be made in the same way that the payment was made. If the order has been paid by card, the money will be returned to the card, and for payment by debiting the funds we will pay into the current account (enter IBAN on the form).

We will only send the new item upon receipt of the returned item and when we determine that the Returned Product must be correct without any trace of use in the original packaging with an invoice and a completed form within the specified time.

The shipping cost of the return goods will be paid by customer 

The address to which you can send the item is:

Kallos Lash Academy

(CE-MAKOR d.o.o)

Karla Metikoša 2, 10000 Zagreb