Product exchange and return

REPLACEMENT

The buyer has the right to exchange goods within 14 days of receiving the shipment.

To exchange goods, you must fill out the "Unilateral Termination of Contract" form, which you can download here .

We will only send a new item upon receipt of the returned item and when we determine that the product being returned is correct and without traces of use, in the original packaging with the invoice and completed form within the specified period.

When exchanging an ordered item, the cost of postage in both directions is borne by the buyer .

RETURN

The return of the purchased item must be made without delay, and no later than 14 days after receipt of the shipment.

To return goods, you must fill out the "Unilateral Termination of Contract" form, which you can download. here .

The refund will be made in the same way as the payment was made. If the order was paid for by card, the money will be returned to the card, and for payment by cash on delivery or transaction, the funds will be deposited into the current account (enter the IBAN on the form).

We will only send a new item upon receipt of the returned item and when we determine that the product being returned is correct and without traces of use, in the original packaging with the invoice and completed form within the specified period.

When returning an ordered item, the customer bears the cost of return.

The address to which you can send the item is:

Kallos Lash Academy

(CE-MAKOR doo)

Karla Metikoša 2, 10000 Zagreb.