To exercise the right to unilateral termination, the consumer must provide the trader with a written notice stating that he is terminating the contract.

The notice must be written on a durable medium and contain the information specified below. It may be delivered as a letter sent by post or by email.

If the consumer exercises his right to unilateral termination, he will not bear any costs incurred in this regard, except for the direct costs of returning the goods.

We can only issue a refund after the goods have been returned to us. You can fill out and send a copy of the unilateral termination form electronically.

We will send you confirmation of receipt of the notice of unilateral termination of the contract, without delay, by email.

Products for return are sent to the address Studio Kallos, Karla Metikoša 2, 10000 Zagreb. Returned products must be unopened, in their original packaging, without signs of use.

The buyer also bears the cost of any decrease in the value of the goods. The original invoice must be sent with the return.

Refunds are made in the same way the order was paid for.

At KALLOS, you have 14 days to return the product after receiving your order.

Additional information about the right of withdrawal can be found in our KALLOS general terms and conditions.

The correct return address is Studio Kallos, Ulica Karla Metikoša 2, Zagreb 10000

Refunds are made within 14 days from when we receive and approve your returned products, using the payment method you chose when ordering.

Unfortunately, a direct exchange of the returned product is not possible. As soon as we receive the returned shipment, the funds will be refunded to you using the payment method you used when ordering.

In the meantime, you can simply order the product again.

Refund of delivery costs is not possible since the service has been fulfilled from our side. Refunds are made exclusively for the products you are returning.

In order to exercise your right to a refund, you need to fill out the contract termination form, which you can find under the PRODUCT REPLACEMENT & RETURN category, which we ask you to send to our official email: info@kallosprolashcollection.com , where you will enter your account number (IBAN) for the refund.

You can send the return shipment with any delivery service at the buyer's own expense.

If the product we delivered is damaged or defective in some way, you can of course return it - explaining the damage as the reason for the return.

For complaints, please contact us at info@kallosprolashcollection.com

The postage for returning the product is borne by the buyer.

Refunds are always made in the same way they were paid. When paying by credit card, the refund is made to the credit card account.

For payment by cash on delivery, we need the IBAN and SWIFT/BIC of your bank account so that we can make a bank transfer.

You enter this information in the form for a one-time termination of the contract.

We offer free shipping for orders over €99.00 (within Croatia). The shipping cost for orders under €99.00 ranges from €0.99 to €7.00 depending on the selected shipping method.

The cost of delivery outside Croatia is calculated at the last step of the purchase.

Products that are available from the moment of order confirmation are usually delivered within 1 to 5 working days (within Croatia)*except islands

To check the delivery status of your order, open the delivery confirmation you received via email. For every package we send you, you will receive a shipping confirmation including a tracking link. This way, you will always know where your shipment is and how long it will take to arrive at your address.

Also, courier services will send you an SMS on the day of delivery to the mobile phone number provided during ordering. We suggest that you follow the tracking link you received within the "Shipment Confirmation" email or through your user account by clicking on "My Orders", to make sure you are at home at the time of delivery or, if the package has been redirected to a parcel machine, to make sure you collect your package before it is returned to the sender.

We send our products through our delivery partner - GLS, DPD and BOX NOW (for Croatia). For foreign orders, the delivery services are DPD, Hrvatska Pošta and GLS, depending on the location.

If you want to check whether your order has been processed correctly, you can see this in the order confirmation sent via email.

You can also find your orders in your user account in the "My Orders" area. If you have any further questions regarding your order, you can contact our customer service at any time via e-mail at info@kallosprolashcollection.com , we will be happy to help you.

If the product we delivered is damaged or defective in some way, you can of course return it free of charge - with an explanation of the damage as the reason for the return.

To return a product, please contact us by email . As soon as we receive the returned shipment, your funds will be refunded to the payment method you used when ordering.

Of course, you can place your order at an address that is not the same as the billing address. For example to your workplace. Simply select the payment method and enter the desired delivery address in the "Delivery address" field.

Please note that changing the delivery address is not possible by clicking on ' 'My Orders''.

However, if you want your shipment to be redirected and delivered to a GLS or DPD parcel locker, you will need to do the following.

When the courier service collects your shipment, you will receive an SMS or email with a link that allows you to change the delivery conditions. By simply clicking on the link, you can redirect the shipment to the desired parcel machine.

KALLOS offer is available in the following countries: Andorra, Austria, Belgium, Bulgaria, Bosnia and Herzegovina, Cyprus, Montenegro, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Greece, Ireland, Italy, Kosovo, Latvia, Lithuania, Liechtenstein, Luxembourg Hungary, Malta, Monaco Netherlands, Norway, Germany, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia. Spain, Sweden and Switzerland, North Macedonia, Vatican.

In case your country is not listed, please contact us at info@kallosprolashcollection.com

Unfortunately, it is not possible to order KALLOS products by phone.

Ordering on KALLOS is very simple: After you put the desired items in your cart, you can place your order using the "CHECK OUT" button.

You can simply create an account during ordering, and you will then be automatically logged in.

You will then be guided through the ordering process in three steps (address - payment method - confirmation) and you can complete your order.

Unfortunately, it is not possible to order from our website without first registering a user account.

After each order, we will send you an e-mail confirmation of the order, which contains all the information.

You will find an overview of all orders in your profile. Click on the My Profile icon, and then on "My Orders". On the desktop version of the page, the user account icon is located in the upper right corner of the page.

Log in/ORDER HISTORY On the mobile version of the site, you need to click on the icon in the lower right corner and then on " My Orders".

After placing the order, you will receive an order confirmation by e-mail containing an overview of the purchased products, account address, delivery address and selected payment method.

We want to offer you the best possible service. First and foremost, this includes fast and smooth processing of your order.

Your date of birth is required primarily so that we can always clearly distinguish you from other customers (perhaps with the same name), but also as proof of your age.

NO, you do not need to have a user account through the kallos Webshop and you can complete your purchase as a guest.
However, if you are using the KALLOS app, yes, you need an account to shop on KALLOS. Registration is simple and free via the registration form.

Canceling an order on Kallos is possible as long as it has not entered the processing process in the warehouse.

Our warehouse is fast at processing orders, so sometimes it is impossible to cancel an order after just a few minutes.

If you wish to cancel your order, please contact our customer service at info@kallosprolashcollection.com

Please note that it is not possible to change the delivery address by clicking on ''Orders' ' if the order has already been confirmed.

However, if you want your shipment to be redirected and delivered to a DPD or GLS parcel machine, you will have to do the following. When DPD or GLS collects your shipment, you will receive an email or SMS with a link that allows you to change the delivery conditions.

By simply clicking on the link, you can redirect the shipment to the desired parcel terminal or change the delivery address.

Of course! You can order from us at any time from your tablet or smartphone. Simply visit our KALLOS PRO LASH COLLECTION store via your mobile device's Internet browser.

Our website is also optimized for mobile devices.

We also offer a free mobile app for Android and Apple smartphones. To use the app, simply download it from the App Store or Google Play Store. If you have any questions, please give us a call.

In principle, there is no minimum order amount on KALLOS, but there may be for certain payment methods, which we will inform you about in due time.

In principle, there is no limit to the amount of an order on KALLOS. The maximum order amount depends on the selected payment method.

To open a user account, simply click on the link

MY PROFILE » Register « in the header, then in the registration area click on the link "Register" and fill out the registration form.

Your KALLOS membership is free and of course will remain so.

If you are logged in to your account in the "My Profile" category, you can view and edit your name, address, and phone number.

To change your email address, you can send us an email at: info@kallosprolashcollection.com .

You can change your address details the next time you order - simply enter the new address in the Shipping Address or Billing Address field.

You can send us a request to delete your user account by e-mail to: info@kallosprolashcollection.com .

The email with the request to delete your account does not need to have a special format, but we ask that you contact us in any case from the email address for which you originally opened your account. In order to process your request, we may request further information for comparison and identification before responding to your request. After processing your request, we will delete your account immediately, provided that there are no legal provisions to the contrary (e.g. payment of outstanding amounts).

You can see your right under the EU General Regulation on Personal Data ("GDPR") and the Law on the Implementation of the General Data Protection Regulation on the "Privacy Policy" page.

Yes, you can purchase up to 6 interest-free installments with the PBZ and Diners Club card

You can choose from the following payment methods: VISA, Mastercard, Maestro, Diners, Bank transfer, PayPal and cash on delivery.

Register for PayPal for free via https://www.paypal.com/hr/webapps/mpp/home and enter your bank or credit card details.

Please note that payments are only possible from registered PayPal accounts within the EMEA region (Europe, Middle East, Africa).

When ordering at www.kallosprolashcollection.com, you will be automatically redirected to the PayPal page.

Here you confirm the payment with your email address and your PayPal password. After successful payment, you will be redirected back to kallosprolashcollection.hr where you will receive a confirmation that your order has been successfully received. Payment via PayPal Express is not possible. If you have any further questions, please contact PayPal customer service via https://www.paypal.com/hr/smarthelp/contact-us.

When filling out the account information, please enter information from the company and OIB (required) so that we can issue you an R1 invoice. Subsequent changes to accounts will not be possible.

In the case of payment on delivery, the shipment is paid upon delivery - in cash or by card for delivery to your home address.

If you wish to return a product paid for on delivery, please note that we must first receive the return shipment at our returns warehouse, after which we will initiate the money transfer process to your selected bank account.

We will send you confirmation of receipt of the shipment at our warehouse via e-mail.

If you chose a card as the payment method, your order will be confirmed only if the payment process was successful. Therefore, the payment confirmation for these payment methods appears directly in the browser window.

There are several reasons why card payment was not possible. For example, an error when entering card information, an invalid card, or a technical error on our part. As an alternative, we are happy to offer you the option of cash on delivery.

We do not offer tax-free orders.

The Single Euro Payments Area (SEPA) is the name of the new unified regulation for domestic and European payments.

IBAN (International Bank Account Number) is a number that will replace all national account details (account numbers, banks, etc.).

BIC (Bank Unique Code) is an internationally standardized bank code with which payment service providers are uniquely identified worldwide.