To return and exchange goods, you must fill out the "Unilateral Termination of Contract" form, which you can download here.

The exact return address is Studio Kallos, Ulica Karla Metikoša 2, Zagreb 10000

Refunds will be made within 14 days of receiving and approving your returned products , using the payment method you selected when ordering.

Refund of delivery costs is not possible since the service has been fulfilled on our part . Refunds are made exclusively for the products you are returning.

The exact return address is Studio Kallos, Ulica Karla Metikoša 2, Zagreb 10000

Refunds will be made within 14 days of receiving and approving your returned products, using the payment method you selected when ordering.

At KALLOS, you have 14 days to return the product after receiving your order.

Shipping costs cannot be refunded since the service has been fulfilled on our part. Refunds are only made for products that you return.

In order to exercise your right to a refund, you need to fill out the contract termination form, which you can find under the PRODUCT REPLACEMENT & RETURN category, which we ask you to send to our official email , where you will enter your account number (IBAN) for the refund.

In the case of payment on delivery, the shipment is paid upon delivery - in cash or by card for delivery to your home address.

If you wish to return a product paid for on delivery, please note that we must first receive the return shipment at our returns warehouse, after which we will initiate the money transfer process to your selected bank account.

If the product we delivered is damaged or defective in some way, you can of course return it free of charge - with an explanation of the damage as the reason for the return.

To return a product, please contact us via email or online chat.

As soon as we receive the returned shipment, the funds will be refunded to you using the payment method you used.

You can send the return shipment with any delivery service at the buyer's own expense.

Unfortunately, a direct exchange of the returned product is not possible. As soon as we receive the returned shipment, the funds will be refunded to you using the payment method you used when ordering.

In the meantime, you can simply order the product again.

You can send the return shipment with any delivery service at the buyer's own expense.

If the product we delivered is damaged or defective in some way, of course you can advertise it - with an explanation of the damage as the reason for the return.

For complaints, please contact us here.

Refunds are always made in the same way they were paid. When paying by credit card, the refund is made to the credit card account.

For payment by cash on delivery, we need the IBAN and SWIFT/BIC of your bank account so that we can make a bank transfer.

You enter this information in the form for a one-time termination of the contract.

To check the delivery status of your order, open the delivery confirmation you received via email. For every package we send you, you will receive a shipping confirmation including a tracking link . This way, you will always know where your shipment is and how long it will take to arrive at your address.

Also, courier services will send you an SMS on the day of delivery to the mobile phone number provided during ordering.

We suggest that you follow the shipment tracking link that you received in the e-mail "Confirmation of the shipment sent" or through the user account by clicking on " My Orders" , to make sure that you are at home at the time of delivery or if the package is redirected to a parcel machine to make sure that you collect your package before it is returned to the sender.

Get free shipping on orders over €99 within Croatia. For other countries and more information please check here

Shipping costs:

We offer free shipping for orders over €99.00 (within Croatia). The shipping cost for orders under €99.00 ranges from €0.99 to €7.00 depending on the selected shipping method.

The cost of delivery outside Croatia is calculated at the last step of the purchase.

Delivery time:

Products that are available from the moment of order confirmation are usually delivered within 1 to 5 business days (within Croatia)*except the islands.

We ship our products through our delivery partners – GLS, DPD and BOX NOW (for the Croatian territory).

For foreign orders, delivery services are DPD, Croatian Post and GLS, depending on the location.

If you want to check whether your order has been processed correctly, you can see this in the order confirmation sent via email.

You can also find your orders in the user account in the »My Orders « area.

If you have any further questions regarding your order, you can contact our customer service at any time via email here , we will be happy to help you.

If the product we delivered is damaged or defective in some way, of course you can return it free of charge - with an explanation of the damage as the reason for the return.

To return a product, please contact us by email .

Of course, you can have your order shipped to an address that is not the same as your billing address. For example, to your workplace. Simply select your payment method and enter your desired delivery address in the "Delivery address" field.

Please note that it is not possible to change the delivery address by clicking on "My Orders".

However, if you want your shipment to be redirected and delivered to a GLS, DPD parcel machine, you will need to do the following.

When the courier service picks up your shipment, you will receive an SMS or email with a link that allows you to change the delivery conditions. By simply clicking on the link, you can redirect the shipment to the desired parcel terminal.

KALLOS offer is available in the following countries: Andorra, Austria, Belgium, Bulgaria, Bosnia and Herzegovina, Cyprus, Montenegro, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Greece, Ireland, Italy, Kosovo, Latvia, Lithuania, Liechtenstein, Luxembourg Hungary, Malta, Monaco Netherlands, Norway, Germany, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia. Spain, Sweden and Switzerland, North Macedonia, Vatican.

In case your country is not listed, contact us here

Canceling an order on Kallos is possible as long as it has not entered the processing process in the warehouse.

Our warehouse is fast at processing orders, so sometimes it is impossible to cancel an order after just a few minutes.

If you would like to cancel your order, please contact our customer service here.

Please note that it is not possible to change the delivery address by clicking on ''Orders' ' if the order has already been confirmed.

However, if you want your shipment to be redirected and delivered to a DPD or GLS parcel machine, you will have to do the following. When DPD or GLS collects your shipment, you will receive an email or SMS with a link that allows you to change the delivery conditions.

By simply clicking on the link, you can redirect the shipment to the desired parcel terminal or change the delivery address.

Unfortunately, KALLOS products cannot be ordered by phone.

Ordering on KALLOS is very simple: After you put the desired items in your cart, you can place your order using the "CHECK OUT" button.

You can simply create an account during ordering, and you will then be automatically logged in.

You will then be guided through the ordering process in three steps (address - payment method - confirmation) and you can complete your order.

After each order, we will send you an e-mail confirmation of the order, which contains all the information.

You will find an overview of all orders in your profile. Click on the My Profile icon, and then on "My Orders". On the desktop version of the page, the user account icon is located in the upper right corner of the page.

Log in/ORDER HISTORY

On the mobile version of the site, you need to click on the corner menu and then info&Contact/My Profile/ My Orders.

LP

Kallos

After you place your order, you will receive an order confirmation by email containing an overview of the purchased products, billing address, shipping address, and selected payment method.

We want to offer you the best possible service. First and foremost, this includes fast and smooth processing of your order.

Your date of birth is required primarily so that we can always clearly distinguish you from other customers (perhaps with the same name), but also as proof of your age.

NO, you do not need to have a user account through the kallos Webshop and you can complete your purchase as a guest.

In principle, there is no minimum order amount on KALLOS, but there may be one for certain payment methods, which we will inform you about in a timely manner.

In principle, there is no limit to the amount of an order on KALLOS. The maximum order amount depends on the payment method chosen.

Yes, if you want your shipment to be delivered to a GLS or DPD parcel machine, you need to enter your home address during the payment process.

When your shipment is received by the GLS or DPD courier service, you will receive an SMS or email with a link that offers a way to change the delivery conditions. By simply clicking on the link, you can redirect the shipment to a DPD or GLS parcel machine.

The KALLOS offer is available in the following countries:

Andorra, Austria, Belgium, Bulgaria, Bosnia and Herzegovina, Cyprus, Montenegro, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Greece, Ireland, Italy, Kosovo, Latvia, Lithuania, Liechtenstein, Luxembourg Hungary, Malta, Monaco Netherlands, Norway, Germany, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia. Spain, Sweden and Switzerland, North Macedonia, Vatican.

In case your country is not listed, contact us here

Yes, you can purchase with your PBZ and Diners Club card in up to 6 interest-free installments.

You can choose from the following payment methods: VISA, Mastercard, Maestro, Diners, Bank transfer, PayPal and cash on delivery.

When filling out the invoice information, please enter your company information and OIB (mandatory) so that we can issue you an R1 invoice. Subsequent changes to invoices will not be possible.

Register for PayPal for free via https://www.paypal.com/hr/webapps/mpp/home and enter your bank or credit card information.

Please note that payments are only possible from registered PayPal accounts within the EMEA region (Europe, Middle East, Africa).

When ordering at www.kallosprolashcollection.com , you will be automatically redirected to the PayPal page.

Here you confirm the payment with your email address and your PayPal password. After successful payment, you will be redirected back to kallosprolashcollection.hr where you will receive a confirmation that your order has been successfully received. Payment via PayPal Express is not possible. If you have any further questions, please contact PayPal customer service viahttps://www.paypal.com/hr/smarthelp/contact-us.

In the case of payment on delivery, the shipment is paid upon delivery - in cash or by card for delivery to your home address.

If you wish to return a product paid for on delivery, please note that we must first receive the return shipment at our returns warehouse, after which we will initiate the money transfer process to your selected bank account.

We will send you confirmation of receipt of the shipment at our warehouse via e-mail.

There are several reasons why payment by card was not possible. For example, an error when entering card details, an invalid card, or a technical error on our part. As an alternative, we are happy to offer you the option of paying by cash on delivery.

Value Added Tax (VAT) is shown separately in each invoice.

You will find the three-digit security code on the back of the card, usually next to the signature field.

We do not offer tax-free orders.

SEPA stands for Single Euro Payments Area. It is the name of the new unified regulation for domestic and European payments.

IBAN (International Bank Account Number) is a number that will replace all national account details (account numbers, banks, etc.).

BIC (Bank Unique Code) is an internationally standardized bank code with which payment service providers are uniquely identified worldwide.

Thank you for contacting Kallos.

What training do you need information for?

Keep in mind

You can always check detailed information about live training here.

You can also check here for Kallos online education

For the training schedule click here

For all questions related to training, you will be contacted by our customer service, which is open from Monday to Friday, 8 am to 4 pm.

We thank you for your patience.

Your Kallos

Basic training is the first and mandatory step into the world of eyelash extensions. If you are a beginner, coming from another profession, or are in the beauty industry but have never tried extensions, then this training is for YOU.

The course consists of 3 parts: theoretical part, exercise without a model, and work on a model.

Education content:

• Introduction to products, features and how to use them
• Preparation of workspace and accessories
• Classical technique - why and how?
• Proper application, proper tweezers holding and safe use of classic extensions

• Eyelash extensions - types, shapes, thickness and length
• Lash styling, lash mapping
• Glue/issues/allergies
• Questions related to starting a business
• Customer relationship
• How to grow a business
• Marketing

The duration of the course is 7-8 hours, you need to have your own model and each participant receives a book with detailed instructions and a start package for further work.

You can see the contents of the basic start package on our web shop in the "Start package" collection.

All Kallos students have privileges and the full support of our team in further business. By entering Kallos, you are guaranteed long-term discounts and access to the latest trends and information.

After successfully completing the education, participants receive internationally recognized diplomas

Kallos Academy.

Price: €590.00

(the price includes 1 day of education, a certificate, a book and a start package of materials for further work, sufficient for about 30 treatments)

For Info & Reservation

By sending a message on Chat here (recommended) or call

After you have mastered the classic technique, once 1:1 application is no longer a problem for you, you are ready for a Russian volume course (HD volume, XD volume, 3D, 6D... are just some of the names for the special technique of creating volume eyelashes)

The course consists of 3 parts: theoretical part, exercise without a model and work on a model

Education content:

• Establishing and repeating the knowledge of classical technique
• Volume technique - why and how?
• Types of volume eyelashes
• Technique for making strands
• Glue and safety
• Safe use and correct application of voluminous eyelashes
• Marketing and business

The course lasts 7-8 hours, a model is required and each participant receives a book with detailed instructions.

You can view the content of the volume start package on our web shop in the "Start package" collection.

All Kallos students have privileges and full support from our team in their further business. By joining Kallos, you are guaranteed long-term discounts and access to the latest trends and information.

After successfully completing the training, participants receive internationally recognized certificates.

Kallos Academy.

Course Price: €590.00

(price includes 1 day of training, certificate, book and a starter pack of materials for further work, sufficient for about 30 treatments)

Info & Reservation

By sending a message to our Chat (recommended) or call

Advanced Russian volume technique (condition is completed volume course - active work for at least 6 months).

If you are already experienced in volume techniques, but need improvement, the expert course is the right choice!

Knowledge of simple volume is MANDATORY for the expert. We are looking for experience in volume technique of at least 6 months.

The course consists of 3 parts: a theoretical part, an exercise without a model and work on a model.

Education content :

• Expert in eyelash extension application techniques
• All the secrets of glue, including proper and safe use, allergies and problems
• Expert in the technique of creating highlights
• Wow effect layering
• Feathering
• Volume calculation
• "Lash gaps"
• Marketing
• "Pitfalls" in business
• How to optimize your business

It is recommended to bring your own tweezers to this course.

Each participant receives a starter pack of materials for Expert.

The course duration is 8-9 hours, a model is required and each participant receives a script with detailed instructions.

All Kallos students have privileges and full support from our team in their further business. By joining Kallos, you are guaranteed long-term discounts and access to the latest trends and information.

After successfully completing the training, participants receive internationally recognized certificates.

Kallos Academy.

Price: €550.00

(price includes 1 day of training, certificate and expert material package)

Info & Reservation

By sending a message to our Chat (recommended) or call

Masterclass dedicated to beginners.

Learn EVERYTHING about eyebrows.

It is necessary to secure your 2 models for work on education.

If you are unable to find the model yourself, we can find it for you at a price of €35.00 per model.

Duration of education : 3 days (work on the model is on the 2nd and 3rd day of the education)

The duration of individual education differs from group education - by agreement.

Program : theory, work on latex and work on the model

• What is PMU?
• differences in body and face drawing techniques
• Skin, dermatology
• Hygiene standards
• Materials and products used in treatment
• Preparation
• Treatment process: use of foam, use of needles, angles, technical execution
• Client-side rendering, symmetry
• Eyebrow powder techniques
• Color theory, pigments, Fitzpatrick scale
• Marketing and tools for market behavior, communication with clients

Price of education: 1,690.00 EUR, with Martina Kallos in Zagreb (starter package included in the price)

The education INCLUDES a complete starter package of materials.

The package includes EVERYTHING for training and further work:

• MAST P20 machine
• SAVICH eyebrow pigments (3 pcs)
• Machine grip
• Latex training skin
• PMU pen
• Eyebrow measuring thread
• Six
• Silicone pigment stand
• Sterile marker with ruler
• Silicone cups for pigments (100 pcs.)
• Protective bags for the cable (125 pcs)
• Kwadron needles 0.30 1RLLT (20 pcs)
• Trimmer knives (pack of 10 pcs.)
• Eyebrow caliper
• Leakproof pads (50 pcs)
• Nose ruler for measuring
• Green soap (1 liter)
• Plastic bottle 250 ml
• Manual and working materials
• Notebook and pen
• Manual and working materials

ADVANCE PAYMENT IS NECESSARY TO REGISTER AND RESERVE A PLACE .

All Kallos students have privileges and the full support of our team in further business. By entering Kallos, you are guaranteed long-term discounts and access to the latest trends and information.

After successfully completing the education, participants receive internationally recognized certificates

Info & Reservation

By sending a message to our Chat (recommended) or call

COURSE CONTENT:

• Understanding skin and skin diseases
• Disinfection, sterilization
• Types of needles
• Using different needles
• Pigmentology
• Mixing pigments
• Neutralization
• Eyebrow mapping
• "Golden ratio"
• Using different mapping tools
• Eyebrow outline
• Ombre eyebrow effect
• Various shading techniques and pixelation
• Correcting errors in work
• Eyebrow care after treatment
• Working on your own model
• Presentation of photos on social networks

The powder technique training lasts one day and consists of theory, demonstration work by the educator on a model, and your independent work on the model.

This is not a training course for beginners and experience in working with a machine is a MANDATORY requirement.

You need to bring your own model to the training.

The education lasts one day.

Price of Education: 600.00 EUR

All Kallos students have privileges and full support from our team in their further business. By joining Kallos, you are guaranteed long-term discounts and access to the latest trends and information.

After successfully completing the training, participants receive internationally recognized certificates.

Info & Reservation

By sending a message to our Chat (recommended) or call

Lash & Brow lift & Coloring & 3d Filler

This workshop is very popular, because it does not require any knowledge and experience in working with eyelashes, and the results are visible in an instant. If you are thinking about expanding your services in the salon or maybe you are an absolute beginner and want to step into the beauty industry, these are the treatments we recommend as a great start.

Lash lift is a treatment that you can offer to almost every client, and we completed it with eyelash coloring and the MANDATORY 3d filler that strengthens and nourishes natural eyelashes.

As a bonus, we added a brow lift to this education, a super popular service that has boomed in recent years.

We are working on our own model.

After successfully working on the model, participants receive 2 certificates of completion of the lash and brow lift training. If you think you need it, after the training you have the right to access our online lash and brow lift training courses, which can serve as a reminder.

The workshop lasts about 5 hours (from 10:00 a.m. to 3:00 p.m.)

Work in smaller groups.

Education Price: €490.00

*The price of the training includes the BASIC starter package for Lash and brow lift, which is used for the training.

All Kallos students have privileges and the full support of our team in further business. By entering Kallos, you are guaranteed long-term discounts and access to the latest trends and information.

After successfully completing the education, participants receive internationally recognized certificates

Info & Reservation

By sending a message to our Chat (recommended) or call

Henna brows are a new, exciting treatment in the world of eyebrows. In fact, henna has been around in the beauty industry for a long time, but in the last few years it has become popular and in high demand.

Henna education is suitable for every beginner, because no experience in the field of styling and arranging eyebrows is required.

The henna brows program includes:

• Everything about henna, features, application
• Indications and contraindications for treatment
• Color theory and ways to mix colors
• Styling, eyebrow shapes
• Eyebrow shaping methods
• The use of henna and different effects in the treatment
• Instructions on how to present henna to clients and how to incorporate this treatment into your schedule and work with clients
• Marketing

Education is based on its own model.

It starts in the morning.

After completing the education, you are ready to work independently with clients.

All material for work is provided at the training.

Price of Education: 360.00 EUR

The price includes a complete start package for further work.

The package includes 3 colors, peeling, activator, pen, thread, brush, cup and manual with all the information.

Best brows henna is the most popular brand in Croatia, at the most affordable prices. One package of henna is available for 20-40 clients, depending on the density of the eyebrows.

All Kallos students have privileges and the full support of our team in further business. By entering Kallos, you are guaranteed long-term discounts and access to the latest trends and information.

After successfully completing the education, participants receive internationally recognized certificates

Kallos Academy .

Info & Reservation

By sending a message to our Chat (recommended) or call

You can download online training courses directly if you made your purchase with a credit card or PayPal.

If you choose the COD (cash on delivery) or bank transfer (payment via internet banking, payment at Fina or Post Office) payment method, the download will be available when the payment is visible on our account.

If you choose the COD (company) option, delivery will be charged according to the price list and the delivery person will provide you with a confirmation of purchase (invoice).

You will be able to watch the training for 365 days from the date of purchase.

After confirming your order, you will receive an email with a link to create a user account through which you will be able to access the training. Please enter the same email address as the one used in your order for your user account.

You can access the education at any time by logging into the Kallos web shop under MY EDUCATION.

To open a user account, simply click on the link

MY PROFILE »Register« in the header, then in the registration area click on the link "Register" and fill out the registration form.

Your membership on KALLOS is free and of course it will remain so.

If you are logged in to your account in the " My Profile " category, you can view and edit your name, address, and phone number.

To change your email address, you can send us an email at:info@kallosprolashcollection.com .

You can change your address details the next time you order - simply enter the new address in the Shipping Address or Billing Address field.

You can send us a request to delete your user account by e-mail toinfo@kallosprolashcollection.com .

The email with the request to delete your account does not need to have a special format, but we ask that you contact us in any case from the email address for which you originally opened your account. In order to process your request, we may request further information for comparison and identification before responding to your request. After processing your request, we will delete your account immediately, provided that there are no legal provisions to the contrary (e.g. payment of outstanding amounts).

You can see your rights under the EU General Data Protection Regulation ("GDPR") and the Act Implementing the General Data Protection Regulation on the "Privacy Policy" page.

To book a treatment at Studio Kallos click here

If you are using the application for the first time: REGISTRATION

If you already have an account: LOGIN

You receive notifications by email in the following situations

• Appointment reminder (72 hours before the booked appointment)
• Appointment cancellation (if the client or the Kallos studio cancels the appointment for some reason, the notification will be sent to the email)
• Change of appointment (if the client or the Kallos studio changes the existing appointment, the notification will be sent to the email)
• No-show (if the client does not show up for the scheduled appointment, notification of further procedures will be sent via email.)

You can cancel your appointment no later than 48 hours before the appointment on the application itself or by email at studiokalloszagreb@gmail.com

If the appointment is not canceled on time, Studio Kallos reserves the right to charge 50% of the agreed appointment amount upon the next arrival.

Ordering Treatments:

Appointments are booked exclusively ONLINE at the following LINK

Change of Date:

In the event that a situation arises where a client or salon needs to change an appointment, both parties have a duty to notify no later than 48 hours before the confirmed appointment.

Cancellation of Appointment:

If you are unable to arrive at the agreed time, please

You are requested to cancel your reservation at least 48 hours in advance , so that we can give it to someone else. If the appointment is not cancelled in time, Studio

Kallos reserves the right to charge 50% of the amount upon your next arrival.

You can cancel your appointment on the app itself or by emailing studiokalloszagreb@gmail.com

When you cancel an appointment, you will receive a confirmation email.

Thank you for understanding.

Salon Kallos